Last updated: May 2024

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OpenCape invests significant resources to bring internet access to our customers and strives to provide all customers a premium online experience that enables them to access all available content, including up-to-date news and information, online shopping, communications tools, movies, video, music, gaming, and an array of other online services. The 100% fiber infrastructure that encompasses OpenCape allows us to deliver robust, reliable and affordable service to all our customers. Every day we work to meet that guiding principle.

 

As a result of the explosive growth of the internet and the availability of ever more sophisticated applications like Chat GPT and AI, per-subscriber bandwidth consumption has dramatically increased. This may cause occasional congestion in the network related to the Tier 1 upstream providers OpenCape uses, note, it is important to know that OpenCape utilizes several upstream providers simultaneously via our Tier 1 pathways in Boston and Providence.  We do this to ensure a diversity of providers and paths. Generally, OpenCape utilizes a best- efforts approach to deliver residential and small business internet service. This means OpenCape does not prioritize one type of traffic or application over other types, except when pertaining to public safety requirements, ( Police, Fire, etc). OpenCape seeks to deliver all traffic at the customer’s provisioned speed; its network management is content and application- agnostic.

 

OpenCape uses network management tools to enforce quality of service to customers for applications that are sensitive to packet loss, delay or jitter like VoIP, time-sensitive data, and video traffic.

 

Key features of OpenCape's network management are:

• OpenCape does not block, throttle, or inhibit any specific applications or classes of applications.

• OpenCape does not restrict the types of devices that can be connected to its network.

• OpenCape does not engage in paid prioritization.

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Like other internet service providers, OpenCape manages its network to provide customers secure and optimal internet experience. OpenCape monitors the flow of traffic on its network, including the amount of data sent to and from customer connections, the source, and destination of data, and the type—but not the contents—of information sent and received. OpenCape generally allows customers to attach any lawful device to its network so long as it does not impede the provision of internet access service, harm the network, enable theft of the service or a violation of OpenCape’s Acceptable Use Policy or any terms of service.

 

Like other internet service providers, OpenCape’s internet services are configured to use an internet protocol address (IP Address), which may be a publicly-routable Internet protocol address or a privately managed IP address utilizing Carrier Gateway technology.

 

Usage Terms & Conditions

Customers can consult OpenCape's general Terms and Conditions of service as well as Internet pricing plans for more information about their specific internet service. OpenCape does not capture any site-specific information or restrict or inhibit the use of any applications. OpenCape simply measures the amount of consumer bandwidth consumption by general type of application utilized (web-browsing, voice calling, video streaming, etc.).’

 

Service Performance

The Service speeds identified in OpenCape’s marketing materials and other communications reflect service capability speeds when service is offered based on speed tiers. These service tiers are usually denoted by a number that identifies the high-end of that service tier’s speed range—commonly referred to as “up to” the noted speed. The high-end of the speed range in a service tier represents the potential wired maximum speed capability in that service tier, but is not a statement or guarantee of the maximum speed you will receive. Some applications such as short email without attachments or basic Web browsing do not require high-speed service capability to function optimally, while other activities such as transferring large data files can be performed faster with higher speed services. The speed or capability of the plan you purchase may not be suitable for some applications, particularly those involving high-bandwidth uses such as streaming video or video conferencing. Service is not available to all locations, may not be offered in a speed tier, and if offered in speed tiers some speed tiers may not be available at your location.

 

The maximum speed you will receive will depend on a multitude of factors, including:

 

• The equipment in use and number of other users on the portion of our network that connects you to the remainder of our network or the internet

• The wiring inside your premises

• The capacity or performance of your computer, device or modem.

 

Furthermore, the speed you receive at a point in time may vary and may be less than your maximum speed, depending on, among other things, the composition of the information or files you are accessing, usage and traffic on the internet, the server with which you are communicating, and the networks you and others are using when communicating. As a 501c3 nonprofit organization, OpenCape continues to work to deliver the very best service and connectivity at the most affordable prices. Our goal is to ensure every customer in our service footprint benefits from CHOICE and COMPETITION.

 

Visit the FCC's website for a full set of the FCC's results and further discussion about OpenCape’s performance and how bandwidth throughput, latency, and other service metrics affect your internet experience.

 

For more information or for specific inquiries regarding OpenCape's network management policies, email info@opencape.org