Frequently Asked Questions
Am I a good fit for OpenCape?
Who does OpenCape serve?
OpenCape provides high-capacity fiber connectivity for businesses, nonprofit organizations, educational institutions, and municipal operations across Cape Cod, Rhode Island, and Southeastern Massachusetts.
Do you offer residential service?
Residential service is available in our Main Streets areas only - Buzzards Bay, Falmouth, Hyannis and Woods Hole
How do I know if my location is eligible for service?
The best way to find out is to contact our team. We can quickly confirm whether service is available at your location and discuss next steps.
What kind of service can I expect?
How reliable is the OpenCape network?
OpenCape operates a highly resilient fiber network: 99.999% uptime, designed for organizations that rely on consistent uptime. Our infrastructure supports critical operations across healthcare, education, public safety, and research environments.
What kind of speeds are available?
We offer scalable, symmetrical bandwidth from 100 Mbps to 100 Gbps, designed to support everything from daily operations to data-intensive workloads. Speeds are tailored to each organization’s needs.
Is your service better than traditional cable or DSL?
For most organizations, yes. Fiber delivers more consistent performance, higher capacity, and better reliability than legacy copper-based services.
What makes OpenCape different?
What is the OpenCape Network?
The OpenCape Network is a regional, open-access fiber network built to support economic development, public services, and long-term connectivity needs.
Who owns and operates OpenCape?
OpenCape is a nonprofit organization focused on delivering reliable, community-centered connectivity rather than maximizing profit.
Why do organizations choose OpenCape?
Organizations choose OpenCape for reliability, transparency, local support, and infrastructure designed for long-term growth—not short-term demand.
How do I get connected?
What does the connection process look like?
After confirming availability, our team works with you to assess needs, coordinate installation, and establish service timelines.
How long does it take to get connected?
On average, connections are completed within 60–90 days, depending on location, proximity to our fiber network, permitting, and any required construction. Our team works closely with each organization to outline the process and set clear expectations from the start.
Who do I contact to get started?
You can reach our team through the contact form below, and we’ll follow up to discuss your needs and next steps.
Services & Capabilities
Do you offer dedicated internet access?
Yes. OpenCape provides dedicated, symmetrical internet connectivity designed for reliability and performance.
Do you provide VoIP or phone services?
Yes. We utilize our third party partner, MegaNet Communications in Fall River, MA to provide VOIP for any of customers who need it. VOIP is billed as a separate charge directly from MegaNet.
Do you offer data center or colocation services?
Yes. OpenCape operates data center facilities that support secure colocation and connectivity needs.
Free Consultation
We see our customers as collaborators, working together to craft the perfect solution for your business needs. Take the first step by filling out the fields below to request a personalized quote for our services.